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Store Policies

STORE POLICIES

Shipping Policies:

All delivery times are estimated from the time your order leaves our processing center.

Order Processing Times:

We try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends will process the next business day.

Incorrect Shipping Information:

If a package is returned to Brock Beauty Inc due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Lost or Stolen Packages:

Brock Beauty Inc is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty Inc will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Items not in Stock:

We strive to have all of our products available for immediate shipment. In rare occasions, due to popularity and high demand for our products and limited availability of ingredients, products may be on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.

PRODUCTS NOT FOR RESALE

Any and all Brock Beauty Inc. products that are purchased, or received as the result of a purchase through a website owned and/or operated by Brock Beauty Inc. are NOT FOR RESALE; with the sole exception belonging to Brock Beauty Inc. authorized retailers and distributors. Any purchase of our products made by someone other than an authorized retailer or distributor is made under the terms of a retail sale, which is when someone who is in the business of selling, like Brock Beauty Inc., sells to customers who buy products for their own use and not for resale to others.

RETURN POLICY:

Brock Beauty Inc stands behind everything we sell. If your goods are received damaged or defective, please see more details below:

No Refunds will be issued but all damaged or defective goods can be returned within 3days of item delivery.

Damaged/Defective goods shall include but not be limited to product that:

  • Has a cracked or broken bottle or cap.
  • Has a seal that is broken, loose or missing in any way.
  • Contains capsules that are broken or spilling contents.
  • Visibly and apparently contains less product than advertised.

However, products with broken seals are NOT eligible for return under any circumstance. Customers are required to inspect the product on delivery and ensure the product seal is NOT broken.

To process a Return Request,

  • Contact customer service at 0700-HAIRFINITY
  • Visit the website www.haifinity.com.ng
    • Log on to your customer account
    • Fill out the Return Merchandise Authorization (RMA) form and please let us know why you want to return the product.
    • If your return is authorized, you will be provided with instructions on where you are to return the item.
    • Your replacement product will be given to you once the returned product has been inspected and confirmed to be damaged or defective
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